CHT recognised amongst NZ’s best at leading awards

Seniors New Zealand today announced the full results of the NZ’s Best Awards 2025, recognising the top 5% of retirement villages and aged-care facilities nationwide. Based on nearly 5,000 reviews and independently calculated by the University of Canterbury’s School of Mathematics and Statistics, finalists were required to reach a 90%+ weighted average to qualify—making this year’s honourees a remarkably elite group.

CHT St Margarets Care Home was recognised as the best large aged care facility in the North Island, with CHT Parkhaven a finalist in the same category, while CHT Royal Oak and CHT Hillsborough were both finalists in the small aged care facility North Island category.

As a group, CHT Care Homes was awarded a Multi-Facility Award in recognition of excellent performance.

“These awards aren’t decided in boardrooms – they’re based on the lived experiences of residents and families,” says Tania Ryan, General Manager for Seniors New Zealand. “That’s what makes them so meaningful.”

Every facility needed at least three reviews over the past year to be eligible, and only those with a 90% weighted average score or higher made the list. From there, independent analysis by the University of Canterbury Maths & Statistics Department confirmed the winners and finalists.

“These results show the incredible commitment of staff and communities to support senior New Zealanders with outstanding service and respect,” adds Ryan. “It’s a chance to celebrate the facilities that residents love and trust the most.”

All facilities have an opportunity to be included for free. Entry required ≥3 reviews in the past 12 months; finalists needed ≥90% weighted average. Results were independently calculated by the UC School of Mathematics and Statistics | Te Whare Wānanga o Waitaha. Category fields are capped at up to 6 finalists and 1 winner. Nearly 5,000 reviews were received, and 273 facilities qualified.

Note: Percentages were accurate at the time of award presentation and are based on an algorithm developed by the University of Canterbury that uses the average star rating based on a bed (or dwelling) ratio.